Contact & support

Submit a support ticket and we'll respond as soon as we can.

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Common questions (support)

Short answers for tickets, billing, and recruiter workspaces — organized by topic.

Tickets & replies

Who can open a ticket?+

You need a signed-in CyberInterviewPrep account so we can attach replies securely and reference billing or workspace history when relevant.

How fast do you respond?+

We aim for 1–2 business days. Refund and payment problems are prioritized; complex recruiter or enterprise requests may take longer.

Can I add context after submitting?+

Yes — open "My tickets", expand the thread, and send a follow-up message. Keep payment dates and transaction IDs in the same ticket when possible.

Billing & refunds

Wrong charge or failed checkout?+

Choose type “Transaction / payment issue” and include date, amount, card brand (last four digits if known), and the email on the account.

Refund timelines+

Approved refunds return to the original payment method, typically within 5–10 business days depending on your bank.

Recruiting & hiring workspace

How do recruiter credits differ from candidate credits?+

Candidate credits unlock interviews, CV reviews, and quests for individuals. Recruiter bundles add hiring credits used for applicant intake and recruiter workflows (rates are configured per workspace).

I bought the wrong bundle — what now?+

Submit a ticket with type “Recruiter workspace / hiring credits” or “Billing / subscription” and describe what you intended to purchase. We’ll align your workspace or route you to the right bundle.

Need SOC 2, custom seats, or invoicing?+

Use a general ticket or recruiter category and mention procurement requirements; we’ll loop in the right contact.

Frequently asked questions

Platform, contact, payments, refunds, and response times.

Recruiting & hiring teams

Is there public pricing for recruiter workspaces?

How do we get invoice or enterprise terms?

Platform

What is CyberInterviewPrep?

Who is behind CyberInterviewPrep?

Contact & response

How do I contact support?

When will I get a reply to my ticket?

Payment

What payment methods do you accept?

I see an unexpected or failed charge. What do I do?

Refunds

How do I request a refund?

What is your refund policy?

Can’t find your answer? Contact support

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