Incident Management & Response

Comprehensive guide to security incident response and crisis management. Learn about incident lifecycle, response procedures, and recovery strategies.

Incident Response
Crisis Management
Recovery Procedures
Communication Plans

Incident Response Lifecycle

Structured approach to handling security incidents from detection to recovery.

Preparation & Detection

Preparation

IR plans, team training, tool preparation

Detection

Alert monitoring, incident identification, triage

Classification

Severity assessment, incident categorization

Escalation

Notification procedures, team activation

Containment & Eradication

Containment

Threat isolation, system quarantine, damage limitation

Investigation

Root cause analysis, evidence collection, threat assessment

Eradication

Threat removal, system cleanup, vulnerability remediation

Recovery

System restoration, service recovery, monitoring

Incident Types & Response Strategies

Specific response procedures for different types of security incidents.

Malware & Ransomware

Initial Response

Isolation, network segmentation, backup verification

Analysis

Malware analysis, impact assessment, scope determination

Remediation

System cleanup, patch deployment, security hardening

Recovery

Data restoration, system recovery, monitoring

Data Breaches & Exfiltration

Breach Detection

Data loss monitoring, access pattern analysis

Assessment

Data classification, breach scope, legal requirements

Notification

Regulatory compliance, customer notification, legal counsel

Mitigation

Access controls, encryption, monitoring enhancement

Communication & Coordination

Effective communication strategies and stakeholder coordination during incidents.

Communication Plans

Internal Communication

Team updates, status reports, escalation procedures

External Communication

Customer notifications, press releases, regulatory reporting

Stakeholder Management

Executive updates, board communication, investor relations

Crisis Communication

Media relations, public statements, reputation management

Team Coordination

Incident Response Team

Roles and responsibilities, team structure, leadership

External Partners

Law enforcement, forensics firms, legal counsel

Vendor Coordination

Third-party incidents, vendor management, SLA enforcement

Escalation Procedures

Decision-making authority, escalation criteria, approval processes

Tools & Frameworks

Essential tools and frameworks for effective incident management.

Incident Management Tools

  • • ServiceNow
  • • Jira Service Management
  • • PagerDuty
  • • Splunk Phantom
  • • IBM Resilient

Response Frameworks

  • • NIST Cybersecurity Framework
  • • SANS Incident Response
  • • ISO 27035
  • • CSIRT Framework
  • • Cyber Kill Chain

Documentation & Reporting

  • • Incident reports
  • • Executive summaries
  • • Lessons learned
  • • Post-incident reviews
  • • Improvement plans